Thank you for shopping with us. We strive to provide you with the best products and services. Please review our Return Policy to understand our procedures and your rights.
We value your satisfaction and aim to ensure you are happy with your purchases. However, if you need to return an item or cancel a class registration, please read the following policies carefully.
1. Class Cancellation: You may cancel your class registration up to 12 days before the scheduled class date for a full refund. No cancellations or refunds will be processed after this period due to the advance ordering of flowers.
2. Physical Product Orders: Orders for physical products, such as Ikebana containers, tools, and books, cannot be cancelled once they have been shipped.
1. Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Restocking & Order Processing Fee: Due to high shipping costs and inventory management, there is a 20% restocking and order processing fee for all returns of physical products. Please ensure that you are certain of your selections before making payment.
3. Return Process:
1. Items Damaged During Shipment: If you receive an item that was damaged during shipment, please contact us immediately at [Contact Information]. Provide us with your order number and photographs of the damaged item and packaging.
2. Replacement or Refund: We will work with you to arrange for a replacement or a refund for the damaged item, depending on the circumstances.
1. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
2. Non-Returnable Items: Certain items, such as perishable goods (e.g., flowers), custom products, and sale items, are not eligible for return.
For any questions or concerns regarding this Return Policy, please contact us at:
Email: JoeR@createNcraft.com
Phone: 614.537.7077
Mailing Address: 2545 Brixton Rd., Upper Arlington, OH 43221-3009-USA
Thank you for your understanding and cooperation.
